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This book is absolutely wonderful. It should be mandatory reading for anyone in supervision.
- K.M. Bass
Social Security Administration
This book gives step-by-step instructions to common management problems. I will be purchasing copies for my frontline supervisors.
-BYF
San Francisco, CA
The book is basic enough for the entry level manager and has enough good stuff and reminders for the middle level. I am in a Learning & Development roles and bought this for all the managers I support. It was well received and supported.
- CLD
Northern Kentucky
I thoroughly enjoyed your training session last week and will recommend it to my co-workers.
- Joleen Hilton
Social Security Admiinistration
Thank you so much for your presentation today. I absolutely feel empowered to lead my team
- Anita Blake
Howard Community College
As a result of Mr. Williams' instruction I was able to crystallize my management goals and develop a realistic plan for achieving them.
- Sharon Downing
Maryland State Highway Administration
Your workshop taught me that I am accountable for my team's performance. If I am to achieve the performance goals, it is up to me (not by boss, not the organization or anyone else) to make it happen. Thank you so much.
- Karen Sanders
Baltimore City Community College
After attending one of Mr. Williams’ seminars I applied the techniques he taught and I frankly was amazed a how just one technique-listening to my employees-made such a difference in their job performance. The concepts I learned were instrumental in my getting promoted to a GS-12 position.
- Donald Bullock
Social Security Administration
Mr. Williams provides practical steps for creating and leading a high performing team. The steps force action planning so enhancements actually occur and you make your high performing team a reality.
- L. Todd Allen, Senior Professional in Human Resources
President, Howard County Human Resource Society
I found the book to right on target. What stood out for me were the down-to-earth and practical examples to which frontline supervisors can relate and apply.
Chris Saeger, Certified Performance Technologist
President, Potomac Chapter, International Society for Performance Improvement
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